January 31, 2013 at 10:22 PM

HOUSTON -- When you call 911, minutes matter. That's why Kelly Willis was so quick to dial after someone stole her son's truck.
 
They were in a parking lot at 10555 Pearland Parkway near Beltway 8.
 
When Willis was connected with a 911 operator, he told her he could not find the address.
 
"He [the operator] was trying to get across to me that it was not his jurisdiction," she said.