9-1-1 operator unable to find caller's address

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The Police News - May 2013 Print Edition

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January 31, 2013 at 10:22 PM

HOUSTON -- When you call 911, minutes matter. That's why Kelly Willis was so quick to dial after someone stole her son's truck.

They were in a parking lot at 10555 Pearland Parkway near Beltway 8.

When Willis was connected with a 911 operator, he told her he could not find the address.

"He [the operator] was trying to get across to me that it was not his jurisdiction," she said.

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