As a result of Hurricane Harvey, Electronic Visit Verification
(EVV) and MCOs have issued temporary EVV
Policy changes for HHSC regions and MCO service delivery areas
declared a disaster. The provider agency office or individual/member home must
be located in a Federal Emergency
Management Agency (FEMA) declared county.
Visits may be subject to recoupment if it is determined the
provider agency or individual/member is not located in a FEMA declared
If a provider agency or individual/member is located in a county
that has not been declared a disaster but was impacted by Hurricane/Tropical
Storm Harvey, you must reach out to your payor for approval.
Visit the EVV FAQ page
for Hurricane Harvey-related questions.
Read more about
the temporary EVV policy changes.