EVV Q&As, Temporary Policy Changes Due to Hurricane Harvey
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As a result of Hurricane Harvey, Electronic Visit Verification (EVV) and MCOs have issued temporary EVV Policy changes for HHSC regions and MCO service delivery areas declared a disaster. The provider agency office or individual/member home must be located in a Federal Emergency Management Agency (FEMA) declared county.

Visits may be subject to recoupment if it is determined the provider agency or individual/member is not located in a FEMA declared county.

If a provider agency or individual/member is located in a county that has not been declared a disaster but was impacted by Hurricane/Tropical Storm Harvey, you must reach out to your payor for approval.

Visit the EVV FAQ page for Hurricane Harvey-related questions.

Read more about the temporary EVV policy changes.
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